We currently take an extremely limited number of private lessons clients each month. Private lessons are included in your Lodge and Learn package, however, to help you learn the training skills and continue with your pup’s learning! We’ve found these programs to be the most effective way for dog owners to reach their goals with their dogs, and we want to give them the best service possible by not stretching our trainers too thin.

Our Lodge and Learn programs come with trainer support so that you are trained as well as your pup will be. It is very important for success that you know how to interact with your pup and enforce their new skills, so we do our part by sending you written instructions, giving you in-person coaching, and offering follow up support after graduation. We even offer a performance guarantee which means that so long as you are following your dog trainers instructions you’ll have access to advice and help from your dog trainer (including one-on-one lessons and refresher training) after your pup graduates from the program to maintain those skills covered in the training program. 

Since dogs and puppies are living, breathing creatures and not robots, our guarantee has some limitations. As long as you are holding up on your end of the deal (meaning we need you to be actively trying to be the best pet-parent you can be by following our advice, using the recommended training equipment, and using your follow up lessons) we will offer continued follow up and refresher training to make sure your pup maintains the skills covered in the program. Our guarantee does not cover issues outside the scope of the training program, so any new issues that your pup may develop later in life would not qualify for the guarantee.. But that doesn’t mean we won’t be willing to help you through them! We offer perks for past clients including future training refreshers at a set boarding rate and would be happy to help you with anything that pops up with your dog.

We believe that every pup is an individual and deserves to be treated fairly, humanely, and with love. We are a balanced training facility meaning that we use both a combination of heavy positive reinforcement as well as fair corrections over known cues and commands. We follow a least invasive, minimally aversive method of ethics and we are upfront about tool use. We are well-versed in positive reinforcement and negative reinforcement (marker training, shaping, etc) and want all of our training dogs to have fun and be motivated, but we also know it is important for dogs to understand the training is not optional for their own safety and the safety and comfort of others. Our goal is happy, eager-to-please dogs who can do more with their owners because they have reliable training. 

Pet owners are usually very good at communicating when a dog has done the right thing (i.e. using food, toys, praise and pets!). Many of us, however, struggle with how to clearly communicate “no”. At Puptown we utilize tactile stimulation collars (often blanketed under the term electronic collar or e-collar) at low sensory levels to be able to re-engage our dogs focus and pair it with our negative behavior markers to help improve communication between us and our pups! Having clear communication channels with our pups and being able to immediately tell them when they’re doing something right AND when they are doing something wrong helps us train life-saving behaviors such as coming back when called, not running into the road, letting go of hazardous materials and so much more. 

While we do not send these home with clients as a part of their program, we do encourage their use at home for maintaining the training and provide a link of where to purchase one as well as all other recommended training equipment prior to graduation.